After project launch

Post-Launch Support: Keep Workflows Stable

When systems enter production use, we focus on fixing early bugs and guiding team adaptation so the transition runs smoothly.

Discuss Support Case Studies

This support makes most sense when

Core workflows are in production use

Website, app, or software is launched and issues arise from daily usage, not from planning new features.

Issues are within original scope

Topics remain focused on bugs, access issues, minor adjustments, or usage transitions.

Team needs a calmer 30-day phase

Focus is on ensuring the launched version is safe to use before opening up a new feature backlog.

Not a fit yet when

Project hasn't launched yet and core requirements are still changing.

Requests are actually new modules, major redesigns, or additional integrations never in original scope.

Team expects formal SLA or 24/7 availability when this is early stabilization support, not a monthly maintenance package.

Most common support contexts

Choose the project context being supported

Support is easier to scope once it's clear whether you're maintaining a website, mobile app, or operational software.

Support for newly launched websites

Covers forms, CTAs, admin access, minor content changes, or core page behaviors discovered after launch.

Support for apps entering daily use

Covers login, notifications, data sync, booking flows, membership, or mobile usage patterns discovered post-launch.

Support for operational software newly adopted

Covers user roles, dashboards, data mutations, approvals, and transition from manual processes to system usage.

Included in initial support

Core workflow stabilization

We focus on ensuring the most frequently used workflows are truly stable when your team or customers start using the system in production.

Bug fixes within agreed scope

If behavior doesn't match the agreed scope, it's covered under initial stabilization until the system feels reliable.

Basic usage guidance

We help clarify access controls, user roles, and basic workflows so the transition from old processes isn't disruptive.

Not automatically included

New feature requests that change main workflows or add new modules.

Complete redesigns, branch expansion, or additional integrations not discussed upfront.

24/7 availability or formal SLA commitments unless agreed as a separate service.

Support FAQ

Common questions after launch

Do all projects automatically require monthly perawatan?

No. Many projects are healthy with initial stabilization, then next development phases happen only when clear, recurring needs arise.

What's the difference between bug fixes and new feature requests?

Bug fixes mean functionality within agreed ruang lingkup isn't working as expected. New features mean new workflows, screens, reports, or requirements never in the original ruang lingkup.

If the team still needs adaptation after rilis, what should we do?

Clarify core workflows first, ensure access and roles are understood, then gather further changes as the next phase rather than mixing everything at once.

Is this initial dukungan the same as formal SLA?

No. Formal SLA, on-call hours, or perawatan packages need to be discussed separately based on your proyek's operational rhythm.

Next steps

Already launched? Separate bugs from new work

Share your project context and we'll help identify what belongs in initial stabilization versus what should become the next phase.

Services Case Studies Contact Us