Service platform
Concierge Order Platform
Platform for concierge, proxy purchasing, and personal shopping services. Manage client orders, track purchases, handle payments, and coordinate delivery from a single system.
Good fit if
You operate a concierge or proxy purchasing service where clients request items and you handle procurement, shipping, and delivery.
Orders and client instructions are managed through messaging apps, notes, and spreadsheets, leading to miscommunication or lost requests.
You need to track order status from request through procurement to delivery, with clear visibility for both your team and your clients.
Common problems this solves
Client order instructions are scattered across chat messages, voice notes, and emails, making it easy to miss important details or preferences.
Order status tracking is manual: your team spends time answering “where is my order” queries instead of fulfilling requests.
Payment reconciliation is complex because order costs, service fees, and shipping charges come from multiple sources with different currencies or payment methods.
What you get
Client portal for order submission with item details, quantity, budget limits, delivery preferences, and communication history.
Order management dashboard for your team with status tracking (requested, procured, shipped, delivered), notes, and payment records.
Notification system that automatically updates clients on order status changes and provides tracking information.
FAQ
How does payment handling work for concierge orders?
The platform supports multiple payment models: upfront payment (client pays total cost before procurement), deposit-based (percentage upfront, balance on delivery), and invoice-based (net terms for corporate clients). Payment status is tracked per order and visible to both team and client.
Can clients submit orders through WhatsApp or messaging apps?
Yes. Integration with messaging platforms allows clients to submit orders via chat, with structured data extraction converting messages into formal orders. This bridges the gap between informal communication and organized order management.
How is delivery coordination handled?
The platform supports multiple delivery methods: courier integration with tracking numbers, scheduled pickups for local clients, and consolidated shipping for batch deliveries. Clients receive tracking information automatically when orders are dispatched.
Ready to discuss this solution?
Let's talk about your specific needs and how we can help.